User Feedback

Revo centralizes all your user feedback into a single inbox, giving your product team a clear, organized view of what your customers are saying—across all channels. Whether it’s feature requests, support tickets, or general sentiment, everything is pulled together in one place so nothing slips through the cracks.

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Why is the User Feedback feature useful?

• Understand what your users really want

• Track recurring pain points and sentiment

• Let Revo incorporate real user data into workflows and insights

• Easily search, cluster, and act on feedback

• Automatically link feedback to roadmap items, issues, or PRDs

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How to import feedback into Revo

Revo allows you to pull in feedback from multiple channels and tools so you don’t miss a signal.

CRM & Support Tools (Recommended):

• Connect Salesforce, Zendesk, Hubspot, or Intercom

Manual Upload:

• Go to User Feedback in the left sidebar

• Click on the Upload CSV button (top right)

• Select and import your file

Mobile App Reviews:

• Go to User Feedback

• Click on the Mobile App button (top right)

• Click Add More and enter your App Store or Google Play URLs

• Click Save

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How to connect your CRM tools to Revo

1. Click your team name at the top of the left-hand sidebar

2. Select Team Settings from the dropdown

3. Go to Connectors

4. Connect the tools you use (Zendesk, Hubspot, Intercom, Salesforce)

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Organizing feedback using Labels

To keep feedback categorized and searchable, Revo supports manual labeling.

How to add labels:

1. Click on your team name in the left sidebar

2. Go to Team Settings > Labels

3. Navigate to the User Feedback tab

4. Start adding your custom labels (e.g. "Mobile Bugs", "Onboarding Requests")

5. Use these labels when browsing feedback to filter and prioritize

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Leveraging Feedback in Revo

Once your feedback is in Revo, you can use it in a variety of ways:

• Summarize themes and trends in chat

• Link feedback to existing roadmap items or issues

• Use Revo to cluster similar feedback automatically

• Ask Revo:

  • “What are the most common complaints about onboarding this month?”

  • “Group this feedback with similar entries and generate a follow-up plan.”

  • “Turn this cluster into a customer insight summary.”

Revo uses this data behind the scenes to enrich workflows, improve suggestions, and surface insights relevant to what users are experiencing—so your product work is always grounded in reality.